Services
 
Softel's Services primarily cover the spectrum of communications infrastructure needs of modern corporate clients. In this area, Softel has developed service offerings aimed at easing the transition of organisations into the Internet age. But in addition to this, Softel also has service offerings aimed at supporting the entire IT infrastructure of a business.
 
   Basic Services  Enterprise Networking - Services
   Enterprise Networking - Focus Areas        - Consultancy
         - Converged Technologies        - Implementation
         - Security        - Operations Support
         - Network Management  Technical Strengths
   Facilities Management Services        - Internetworking
   Benefits        - Network Security
   Skills Profile        - Systems Planning
   IT Security Consulting  Security Intelligence Services
   IT Security Management  Security Application Management Services
   Security Critical Component Mgmt. Services  Security Analytics Services
 
 
IT Security Consulting
 
Softel's belief is that technology is an enabler of your business and also of your security. Yet, an improper application of technology can result in a larger business risk, due to misplaced confidence in your solution. Since, your business is dynamic, unless your security is tuned to your business, it could get left behind as your business evolves.
 

Thus, our consulting and design offerings cater to the specific needs of each customer based on their business critical parameters, and this is brought about by the in-depth analysis done by us to relate your requirements to security functionality and hence the best-fit solution.

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IT Security Management
 
Our Integrated Security Management Services provide you with a robust framework which makes protecting your businesses, e-commerce infrastructure and computer networks from unauthorized access easy and affordable. Softel believes that a workable security management framework should be built on the issues of visibility, control and knowledge. With our solutions we provide consistent and superior service that allows you to benefit from the expertise of our skilled security specialists, best in class processes, and best of breed tools.
 

At the core of the service delivery process is the Security Center of Excellence which aids in proactive alerts and advisories, fault management, analytics, and incident handling.Softel can offer a flexible service window from 8*5 to 24*7 and can design an optimal combination of offshore/onsite services to suit the client requirement.

 
Our service offerings include:
     
  Security Intelligence Services
  Security Critical Component Management Services
  Security Application Management Services
  Security Analytics Services
 
If you would like us to demonstrate how our services can help you achieve all of these please contact us today.
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Security Intelligence Services
 
The need to be proactive with respect to security management cannot be underestimated. A whole lot of activity needs to be done in order to understand new threats and vulnerabilities and how they impact the organization. This will enable the organization to take appropriate counter measures in order to reduce the risk of any breach. Softel offers the following services which help organizations to be a step ahead in protecting themselves.
     
 

Customized advisories on vulnerabilities and fixes

 

Vulnerability Assessment & Penetration Testing

 

Vulnerability Management

 

Softel uses tools from some of the leading vendors like ISS, Symantec, Nessus etc. apart from internally developed tools and customized scripts.

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Security Critical Component Management Services
 
While organizations have invested in security tools and technologies like firewalls, Intrusion detection / prevention systems, VPN devices, mail / web filters, authentication systems etc., it takes a great deal of effort, money and time to manage all these on a 24*7 basis. Softel offers services which help organizations manage this effort in a structured and cost effective manner. Our services include.
     
 

24*7 device monitoring and responding to alerts

 

Change / configuration management

 

Fault / recovery management

 

Release Management

 
Softel uses all the major tools and technologies from leading vendors like Checkpoint, Cisco, ISS, Symantec, Trend Micro, CA, McAfee, Watchguard, Net IQ etc
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Security Application Management Services
 
Organizations invest in a wide variety of security applications addressing different business needs viz. Single Sign On, Identity and Access Management, Public Key Infrastructure, etc. in order to strengthen their security measures. All these systems require ongoing maintenance, management, and administration. Softel assists organizations manage these systems by offering
     
 

Application Management - hardware, OS, application configuration, change management, Fault Management and Patch Management

 

User Help Desk Services

 

Administration / Provisioning Services

 

Analysis and Reports

 
Some of the security applications that Softel manages come from vendors like Netegrity, RSA(Cleartrust, Secur ID ), IBM ( Tivoli Identity Manager) , Entrust (getAccess) , WiproWebsecure, Sun (Sun One) , CA etc
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Security Analytics Services
 
No security effort is complete without a process for continuously analyzing and acting upon any kind of anomalies detected. Organizations can significantly reduce their risk by adopting an ongoing monitoring posture which enables them to detect threats / event in real time and to act in quick time. Softel offers a robust security analytics service which helps in this effort.
 
Our services include:
     
 

Event Monitoring and Correlation

 

Log Analysis

 

Forensics - Incident Analysis & Investigations

 

Reports and Statistics

 
Some of the tools that Softel uses are from leading vendors like Net IQ, Net Forensics, Consul, e-Security , Guidance etc
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