IT consultancy

We'll immerse ourselves in your world to understand the issues you're facing inside out. We'll then work in partnership with you to develop a vision and turn it into reality, drawing on our decades of experience to advise you of the best changes to make to your people, processes, information and technology
And we don't stop there. Our consultancy services are closely integrated with our delivery services, enabling us to make your vision a reality. Our solutions include:

• Enterprise architecture
• Organizational design
• IT options appraisals and technology selection
• Information management consultancy
• Requirements specification

IT Management services

With more than a decades of experience, Softel, is leading the IT Industry with support staff, tools and processes to effectively manage your network infrastructure, support key applications and champion the end user support experience. Softel provides following solutions in this category:

We can also offer third-party expertise thanks to our partnerships with leading technology vendors such as Cisco, Microsoft, Check Point, Juniper, Dell, SOFTEL, and more.

IT Support services

IT infrastructure management good practice is all about predictive and pre-emptive management rather than problem-finding or troubleshooting after an event. Our support service monitors a wide range of technology at different service levels that can be tailored to suit your business needs. The result is improved and more consistent service quality and stability, reduced cost, and the ability to respond quickly to changes.

The Service consists of

• Monitoring and Event Management
• Incident Management
• Performance Monitoring
• Configuration Management
• Change and Release Management
• Technical/Information Reporting
• Service Level Management